For Patients

We offer a same-day or walk in appointments for your immediate health care needs. You may also continue to make appointments for all your routine medical check-ups. When you call for an appointment (208-882-7565), please inform us of the specific reason for your visit. After making your initial appointment, please print and fill out the patient health history form (download below), and arrive 15 minutes early to your appointment. Please review our financial policy, and bring those insurance cards to every visit!

Download the Patient History Form

Download the Patient Demographic Form

Download the Medical Release Form

Directions

We are located at 213 N Main St. Moscow ID, 83843. We are approximately one block south of Rosauers, in the building with the big green awning.

Emergency

If a life-threatening emergency exists, you should call 911 or go directly to the nearest emergency room. If the situation is not life-threatening, please call (208)883-5003 to page the medical provider on call. The provider on call will help you decide if you need to be seen, or what home measures can be safely tried first.

After Hours: Emergencies after normal business hours will usually be handled at the Gritman Medical Center emergency room. However, if the emergency room facilities are not necessary, we can sometimes arrange to meet you at Moscow Medical for emergency care at times when the clinic is not open.

Financial Policy

Thank you for choosing Moscow Medical as your health care provider. We are committed to building a successful physician-patient relationship with you and your family. Your clear understanding of our Financial Policy is important to our professional relationship. Please understand that payment for services is a part of that relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes.

PAYMENT is expected at the time of your visit. We will accept cash, check, or credit card. Payment will include any unmet deductible, co-insurance, co-payment amount, or non-covered charges from your insurance company. If you do not carry insurance payment is expected, in full, at the time of service.

INSURANCE is a contract between you and your insurance company. We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company we require that you disclose all insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If your insurance company is not contracted with us, you agree to pay any portion of the charges not covered by insurance, including but not limited to those charges above the usual and customary allowance. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately.

SELF-PAY accounts are patients without insurance coverage, patients covered by insurance plans in which the clinic does not participate. Self-pay patients are required to pay in full at time of service, unless prior payments arrangements have been made.

SLIDING FEE SCALE is the policy of Moscow Medical to provide health care services, regardless of the patient’s ability to pay.  Our discounted services are based on family income and household size.  Moscow Medical will not discriminate on the basis of age, gender, race, creed, sexual orientation, religion, disability or national origin.

Applications for our discounted services can be requested at the front desk or by contacting the billing office.  In order to determine individual eligibility the patient/guarantor must complete the Sliding Fee Scale application and provide the supporting documentation prior to services being rendered.

  • Complete the application in its entirety and return within 2 weeks
  • By signing the application, patient/guarantor is authorizing Moscow Medical access in confirming income as disclosed on the application; false information will result in application denial
  • When approved the discount will apply to services received at Moscow Medical, but NOT services purchased outside of the clinic, including reference laboratory testing, x-ray imaging and interpretation, and other such services
  • Moscow Medical will contact the patient/guarantor of the application status, whether approved or denied
  • An approved application will cover balances from the date of approval up to 12 months, unless patient/guarantors financial situation changes significantly.  The applicant has the options to reapply after application expires or anytime there is a significant change in family income and household size

Application will take 1-2 business days for processing

LABORATORY services are separately bill by LABCORP; you will not receive a statement from Moscow Medical.

AUTO/WORKMAN’s COMPENSATION CLAIM is the responsibility of the patient to provide our office with all the authorization forms and claim numbers. We will attempt to bill the insurance, if the claim is denied patient will be responsible for payment in full. Patients must be established with our clinic. We do not third party bill. If your injury is covered under Washington Labor and Industry, we cannot see you for this injury.

CANCELLATION/NO SHOW POLICY
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.  However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment.  If an appointment is not cancelled at least 24 hours in advance your account will be subject to a thirty-five dollar ($35) fee; this fee will not be covered by your insurance company.

Billing Questions

Please call — 208.882.7565

Prescription Refills

In order to refill your routine medications in a timely manner, please contact your pharmacy at least 4-5 days before you run out of medication. Please allow 48 hours for your prescription refill request to be processed by your pharmacy. Your pharmacy will contact us for additional refill authorization, if required.

Marketime Drugs – 208-882-7541
Rite Aid Moscow – 208-882-3583
Rite Aid Pullman – 509-334-7222
Safeway Pharmacy – 208-882-2663
Shopko Pharmacy – 509-332-0503
Sid’s Pharmacy – 509-332-4608
Wal-Mart Pharmacy – 208-883-8828
Walgreens Pharmacy – 208-882-6076
Costco Pharmacy – 509-758-8897
Rosauers Pharmacy – 208-882-0900